These rates apply to all reservations as quoted in association with these terms and conditions.

Rates are in New Zealand dollars and must be settled directly with Pinewood in NZ dollars. All rates are inclusive of GST.

Pinewood reserves the right to increase quoted rates.

Accommodation must be prepaid on check-in unless credit has been established with Pinewood.

2. CONFIRMATIONS, CANCELLATIONS & NO SHOW CONDITIONS

Bookings are provisionally reserved upon receipt of a valid credit card. This credit card will be held on account as security against damage and settlement of any outstanding balance in the event of non-payment.

Any reservation that is subject to a no show, will incur a charge of one nights accommodation. In such a situation any further nights booked in the reservation will automatically be cancelled.

Notification

All booking amendments are subject to availability. Pinewood will at its discretion use its best endeavours to provide additional/ different accommodation, but changes to group numbers/configurations etc. may incur additional charges.

If you advise Pinewood of a cancellation 24hrs before arrival then the booking will not incur any charges.

 

3. TERMS OF PAYMENT

1.     For established operators, where credit has been approved, the following conditions will apply:

Upon completion of a credit application, the operator shall make payment to Pinewood on the 20th of the month following the date of the invoice. In the event that payment is not made by the 20th of the following month, Pinewood at its own discretion may terminate this agreement, place the operator on a pre payment arrangement and proceed with the necessary action to recover any outstanding payments.

All payments required to be made by the operator must be paid without deduction and payment must not be withheld or deferred on account of any claim, counter-claim or set off.

Full details of any queries in connection with an account must be sent in writing to Pinewood before the 15th of the month following the date of the invoice or the account will be deemed to be accepted as correct.

In the event of payment not being received by the 20th of the month following the date of the invoice Pinewood may advise the operator that until payment has been received all future reservations must be paid 7 days prior to arrival.

2.    Failure to adhere to our terms of payment may result in the cancellation of your credit facilities. For all other bookings, the following conditions will apply:

The organiser will pay any outstanding balance prior to check in at Pinewood.

Settlement of accounts can be made by:

·                Cash
·                Visa or Mastercard
·                Cheque (payment must be cleared 7 days prior to arrival)
·                Direct credit to Pinewood bank account prior to arrival
·                Please note: we do not accept AMEX, JTB or Diners Card for payment

3.     If payment is not received as required in Clause 2, Pinewood will not guarantee the provision of accommodation and may cancel all reservations held.

4. ARRIVAL AND DEPARTURE TIMES

Check in time is 2.00pm. Guests arriving prior to this time may on occasions be provided with rooms when they arrive, but only by pre-arrangement.

Guaranteed access to rooms prior to 2.00pm can only be provided if the reservation includes the prior night.

Check out time is 10am. Later check out may on occasion be possible, but only by pre-arrangement.

Subject to the Pinewood status on the day of departure, guaranteed late check out to 6pm may be arranged at 50% of the quoted rate.

5. RELOCATION POLICY

If for any other reason Pinewood is unable to provide all or part of the accommodation reserved, it will immediately contact the organiser and use its best endeavours to secure comparable alternative accommodation. Pinewood will be responsible for any additional costs of accommodation exceeding those quotes by Pinewood and for any additional transport costs. Pinewood will not be liable for any further claims by the group organisers relating to relocation.

6. EVICTION

Management reserve the right to ask guests to leave for any of the following:

·         Drunken or disruptive behaviour
·         Violence, threats of violence
·         Verbal or physical abuse
·         Justified complaints about bad behaviour
·         Theft
·         Wilful damage to hostel property

Pinewood will not be in breach of this agreement or any way liable to the organiser, if it is prevented from complying with this agreement by reason of Act of God, act of public enemy, war, earthquake, riot, fire, storm, flood, explosion, compliance with any law or government restraint order, rule regulations, strikes, lock outs or any other cause not reasonably within the control of Pinewood.

This agreement will be governed by the laws of New Zealand.

9. WAIVER

The waiver by Pinewood of any breach of any one or more terms and conditions contained in this agreement will not be construed to be a waiver of any succeeding breach of such terms or of any other terms.

Pinewood will not be liable for any loss of any kind whatsoever suffered by the organiser arising from any breach of this agreement by Pinewood or from any negligence, misrepresentation or other act or omission on the part of Pinewood.Notwithstanding anything else contained in this agreement, the liability of Pinewood to the organiser, whether in contract or in tort, in respect of all claims, will not in the aggregate exceed the cost of the accommodation.

Pinewood and the organiser acknowledge and agree that the Consumer Guarantees Act 1993 has no application to this agreement between them.

The organiser will indemnify Pinewood against all costs incurred and losses suffered by Pinewood including costs on a solicitor/client basis, resulting from the acts or omissions of the organiser or the guests from the group booked by the organiser.

When Pinewood is included in an Operators Brochure or Internet site, prior to including or publishing of any information, approval should be obtained from Pinewood management. Any Operator displaying unauthorised information on Pinewood will be held liable to Pinewood for all claims or losses suffered by Pinewood as a result of such action.